DHL Express Pakistan has won the ‘Best Place to Work’ award with about 9 out of every 10 employees displaying a positive attitude and commitment to the company, which is 30% higher than the global engagement standard.
The winners of a national media ‘2012 Best Place to Work’ study were announced after evaluating feedback from more than 200 leading companies across Pakistan. The runners-up for the award were Procter & Gamble (P&G) and ICI Pakistan respectively.
DHL Express Pakistan has achieved on-time delivery rate of 98%, making it the best DHL franchise in the world. The company has doubled its revenue and increased profits by more than 60% over the past four years. P&G showed 84% employee engagement while ICI followed closely behind with 83%
DHL Express Pakistan’s CEO – Sarfaraz Siddiqui said: “Engaging people was the key to transforming the company. All employees of the company – from the senior heads to the delivery riders – are given a voice and everyone is treated equally with regular weekly engagements, for performance review and target setting. Most importantly, everything is transparent and measured, while every decision is based on merit. When you lead with a positive attitude and your people trust you, they go the extra mile for you.”
DHL has not only grown exponentially, but has also set a benchmark for other companies in Pakistan and globally to follow,” said Paul Keijzer, CEO of Engage Consulting, who conducted the survey.
The ‘best place to work’ survey is based on people who know and can best judge a company – Its current employees. The study aims to highlight trends in employee expectation, retention, motivation and engagement levels.